Q: How does having a pharmacists-led team benefit the clinic?

A: Although only a part of the full clinical team of LPNs and MAs, the pharmacist is uniquely positioned to strengthen the clinic’s workflow through comprehensive medication reconciliation, patient counseling, and identification of guideline‑directed therapy opportunities to fill gaps in care. Pharmacists also enhance the quality of documentation in the EHR by correcting discrepancies, adding over‑the‑counter medications and supplements, and filling in missing details such as start dates, prescribers, and indications. Because medication information can become incomplete or outdated over time, having a pharmacist embedded in the team helps ensure records remain accurate and actionable—supporting safer care and more informed clinical decision‑making.

Q: How does EchoCarePlus provide documentation for the services it provides?

A: EchoCarePlus uses a HIPAA compliant platform that is fully auditable, allowing for review of duration and type of activity performed by clinicians.

Q: Does the clinic have any financial burden to start the program?

A: No. EchoCarePlus collaborates with the clinic billing team to establish protocol for documenting CPT codes and submitting for reimbursement. Once the clinic’s claims are reconciled, EchoCarePlus receives its compensation based on the approved reimbursements, keeping our incentives fully aligned with the clinic’s success.

Q: CMS requires documentation of a Care Plan for patients enrolled in the CCM program. How does EchoCarePlus integrate and document the Care Plan and follow-up encounters?

A: EchoCarePlus works within the clinic workflow by documenting in established CCM frameworks or assisting in the formation of clinic‑driven templates that minimize additional steps for providers. Regardless of the clinic’s EHR platform, available templates, or existing protocols, EchoCarePlus adapts to the current workflow to ensure Care Plans and follow‑up encounters are documented seamlessly. Our goal is to integrate smoothly with minimal changes for providers and staff, preserving efficiency while meeting all CMS documentation requirements.